Terms and Conditions
1. Introduction
These Terms and Conditions govern the use of the website and services provided by ÉTOILE SALON DE COIFFURE LTD. By accessing our website or booking an appointment with us, you agree to be bound by these terms. If you do not agree with any part of these Terms and Conditions, you should not use our website or services.
2. Company Information
ÉTOILE SALON DE COIFFURE LTD
Company Number: 16635509
Registered Office: 23 Kent Way, Surbiton, England, KT6 7SY
Business Activity: Hairdressing and other beauty treatment services.
3. Services
We provide professional hairdressing and beauty services. All services are subject to availability. We reserve the right to refuse or decline service at our discretion, particularly where client behaviour is inappropriate or where medical or hair conditions make treatment unsuitable.
4. Appointments and Bookings
Appointments may be made via our website, by telephone, or in person. While we make every effort to honour appointment times, delays may occasionally occur due to the nature of salon services. We reserve the right to reschedule appointments where necessary.
5. Cancellations and No-Shows
We kindly request at least 24 hours’ notice for cancellations. Failure to provide adequate notice or repeated no-shows may result in refusal of future bookings or a requirement for advance payment.
6. Pricing and Payment
All prices are displayed in GBP (£) and are subject to change without prior notice. Payment is due at the time of service unless otherwise agreed. We reserve the right to amend pricing at any time.
7. Products and Retail Sales
Any retail products purchased in-salon must be checked at the time of purchase. Refunds or exchanges are offered at our discretion and in accordance with consumer protection legislation.
8. Website Use
You agree to use our website for lawful purposes only. You must not attempt to gain unauthorised access to any part of the website, introduce malicious software, or misuse the content in any way.
9. Intellectual Property
All content on this website, including text, images, branding, and design elements, is the property of ÉTOILE SALON DE COIFFURE LTD unless otherwise stated. Content may not be copied, reproduced, or distributed without prior written consent.
10. Limitation of Liability
To the fullest extent permitted by law, ÉTOILE SALON DE COIFFURE LTD shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or services. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
11. Personal Belongings
Clients are responsible for their personal belongings while visiting the salon. We accept no liability for loss or damage to personal items unless caused by our negligence.
12. Changes to These Terms
We reserve the right to amend these Terms and Conditions at any time. Updated versions will be published on our website. Continued use of our website or services constitutes acceptance of any revised terms.
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
For any questions regarding these Terms and Conditions, please contact:
ÉTOILE SALON DE COIFFURE LTD
23 Kent Way, Surbiton, England, KT6 7SY
Email: contact@etoilesalondecoiffure.co.uk